FAQ

Shipping and handling

All orders are proceeded personally by me. Processing time might take up to two weeks. If you need it urgently, please contact me.

Orders are shipped from Russia worldwide in a safe packaging. Shipping, handling and packaging costs are included in shipping rate. Shipping charge doesn’t include the destination country’s possible duty, tax or customs fees.

Estimated delivery time worldwide: 2-3 weeks. Please contact me if you would like to upgrade shipping service and/or add insurance.

All orders are shipped with a tracking number. You will receive tracking number in the e-mail after your order is shipped.

I am not responsible if a package is undeliverable because of missing, incomplete, or incorrect address information. If the package returns to me due to such issues, costs to reship the package are covered by the customer.

Refunds and exchanges

My goal is to ensure 100% satisfaction. If you have received your item, and it is damaged or you are not satisfied and you would like to return or exchange, please contact me within 14 calendar days of delivery (per tracking) and attach the photos of a damaged item (in case the item arrived damaged). Please keep all original packaging materials for insurance investigation.

Please contact me if you have any problems with your order.

Custom and personalized orders

Feel free to contact me for custom and personalized orders!

Original Paintings and giclee prints

All original paintings and giclee prints are hand signed on front and back. Artist’s Certificate of Authenticity is provided with every original and print. Each giclee print is made using high quality archival inks on fine art paper or canvas.

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