Shipping and handling
All orders are proceeded personally by me. Processing time might take up to two weeks. If you need it urgently (due to special event, for example), please contact me.
Orders are shipped from the USA worldwide in a safe packaging. Shipping, handling and packaging costs are included in shipping rate. Shipping charges do not include the destination country’s duty, tax or customs fees.
Estimated time for the USA: 3-5 business days. Worldwide: 2-3 weeks. Please contact me if you would like to upgrade shipping service and/or add insurance.
All orders are shipped with a tracking number.
I am not responsible if a package is undeliverable because of missing, incomplete, or incorrect address information. If the package returns to me, costs to reship the package are covered by the customer.
Refunds and exchanges
My goal is to ensure 100% satisfaction. If you have received your item, and it is damaged or you are not satisfied and you would like to return or exchange, please contact me within 14 calendar days of delivery (per tracking) and attach the photos of a damaged item (in case the item arrived damaged). Please keep all original packaging materials for insurance investigation. Item to refund and/or exchange must be shipped back within 30 calendar days of delivery (per tracking). Refund will only be made after the item is received back. I am not responsible for the loss of the packages by the post service. All items should be shipped with a tracking number. Original shipping costs will not be refunded. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can’t be returned or exchanged
Because of the nature of these items, I don’t accept returns for
- Original Artwork
- Custom or personalized orders
- Digital downloads
- Items on sale
I don’t accept cancellations. But please contact me if you have any problems with your order.
Custom and personalized orders
Feel free to contact us for custom and personalized orders!
All original paintings are hand signed on front and back. Artist’s Certificate of Authenticity is provided with every original.
Each giclee print is made using high quality archival inks on fine art paper or canvas. Prints are hand signed on front and back.